Privacy and Communication Policy

Last updated: 20.10.2025

1. Overview

Torrent Leasing, Inc. (“we,” “our,” or “us”) values the privacy and trust of our customers and partners. This policy explains how we handle personal information, including communication through phone calls, text messages, emails, and through secure third-party systems used for leasing, rental, payment, and document management.

2. Information We Collect

We collect and store only the information necessary to perform our services, such as:

– Customer and company name, phone number, and email address
– Equipment details, lease terms, and rental agreements
– Proof of insurance and related documentation
– Payment and billing information (when applicable)
– Communication history related to leasing, rentals, or account activities
– Electronically signed lease documents and agreements processed through third-party e-sign platforms

We do not sell, rent, or share customer information with third parties for marketing or advertising purposes.

3. How We Communicate

Our communication is primarily one-on-one between our personnel and existing customers, fleet managers, or carrier representatives. We may contact you by phone, email, or text message for the following reasons:

– To request updated insurance certificates or lease documentation
– To confirm or process payments
– To coordinate pickup, delivery, or return of leased or rented equipment
– To provide account or scheduling updates
– To follow up when other communication attempts (calls or emails) have been unsuccessful

All communication is handled manually by authorized personnel. We do not send automated, marketing, or mass messages.

4. Customer Service Communication (Phone, Email, SMS)

Torrent Leasing, Inc. communicates with customers by phone, email, and SMS strictly for Customer Service purposes. These communications may include quotes requested by the customer, leasing or rental questions, document clarification, follow-up on applications, payment or billing-related questions, equipment pickup/return scheduling, and other service-related requests made by the customer.
SMS is never used for marketing or promotional purposes.

Customers provide consent to receive customer-service SMS messages when they complete and submit the contact form on the Torrent Leasing website (https://torrentleasing.com/contact/). The form contains a mandatory consent checkbox with the following disclosure:

“By submitting this form, I consent to receive customer-service communication from Torrent Leasing, Inc. via phone, email, or SMS. This may include quotes, account questions, scheduling, or support responses. Message frequency may vary. Standard message and data rates may apply. Reply STOP at any time to opt out. View our Privacy Policy and SMS & Communication Consent Policy.”

After the user submits the form and gives consent, Torrent Leasing may send SMS messages specifically related to the inquiry or requested service.

A confirmation SMS is also sent:

“You have agreed to receive SMS customer-service messages from Torrent Leasing, Inc. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help.”

Opt-out requests are honored promptly, and no messages are sent after opt-out unless new consent is provided.

Automated SMS Responses – Torrent Leasing, Inc. (Customer Service Campaign)

Opt-In Confirmation Message
“Torrent Leasing, Inc.: You have agreed to receive SMS customer-service messages. Msg freq varies. Std msg & data rates apply. Reply STOP to opt out, HELP for help.”

Opt-Out Message
“Torrent Leasing, Inc.: You are unsubscribed and will receive no further messages.”

Help Message
“Torrent Leasing, Inc.: For assistance, please call (224) 666-0155.”

5. Systems and Third-Party Processors

We use several secure and industry-recognized third-party systems to support our leasing and rental operations. These may include:

– Accur8 for managing customer accounts, invoices, and operational data.
– Electronic signature platforms (such as Panda eSign or other equivalent providers) for signing and storing leasing and rental agreements.
– Payment processors (such as Stripe or other PCI-compliant services) to handle credit card and electronic payments securely.
– NetPark for managing parking, equipment inventory, and related rental logistics.

All such systems comply with standard data protection and security requirements. Each service provider maintains its own privacy and data-handling policy. We retain only limited non-sensitive information (e.g., invoice number, payment status, contact data) necessary for our internal accounting, recordkeeping, and compliance purposes.

6. Data Protection

We maintain appropriate administrative and technical safeguards to protect all customer information against unauthorized access, misuse, or disclosure. Access to customer data is limited to authorized employees who require it for operational purposes.

7. Links to Other Websites

Our website may include links to affiliated or partner sites, such as payment processors or document-signing services. These external sites operate under their own privacy policies, and we are not responsible for their data practices.

8. Updates to This Policy

We may update this policy periodically to reflect operational, legal, or security requirements. The most current version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy and Communication Policy or wish to update or remove your contact information, please contact us:

Torrent Leasing, Inc.
Address: 777 S Rohlwing Rd A, Addison, IL 60101, United States
Phone: +1 (224) 666-0155
Email: contact@torrentleasing.com